FAQ
Questions pet families usually ask
What animals do you transport?
Most commonly dogs and cats, with select small pets depending on route, setup, and airline or ground travel requirements.
Do you provide updates during the trip?
Yes. Updates are part of the OTW experience and one of the biggest reasons clients choose a more premium-feeling transport provider.
How is pricing calculated?
Quotes are based on route length, timing, pet needs, border complexity, and whether the trip is ground transport, shared transport, private transport, or flight nanny service.
Can you help with cross-border trips?
Yes, for approved Canada–US and US–Canada routes. Clients are responsible for accurate pet documents and current requirements.
Do you offer international flight nanny service?
Yes, for select trips where a flight nanny arrangement is the best fit. Availability depends on destination, timing, airline logistics, and the pet’s travel needs.
Do you work with breeders and rescues?
Yes. OTW is well positioned for breeder deliveries, rescue coordination, and relocation support.
What should I include in my quote request?
The pickup city, drop-off city, travel timeline, pet type and size, crate information, and any special care notes are the best place to start.